Crypto Customer Onboarding Managed Services, Ready in Just 2 Weeks

Dedicated KYC, KYB, Enhanced Due Diligence (EDD) and remediation teams for digital asset businesses, delivered through your existing onboarding technology and workflows.

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100% Crypto Focused
100% Crypto Tools Trained
24/7 Operations
ISO 27001 & ISO 27701 Certified

Trusted by 50+ Tier 1 exchanges, custodians, and Web3 platforms.

End-to-End Customer Onboarding Managed Services

ACX Compliance provides dedicated KYC, KYB, Enhanced Due Diligence (EDD) and remediation support across the customer onboarding lifecycle, from initial verification and risk assessment through complex reviews and ongoing remediation.

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How We Deliver

Dedicated onboarding specialists work as an extension of your team, following your processes, technology and compliance requirements under ACX Compliance's managed service delivery model.

An Extension of Your Team

Our dedicated onboarding specialists integrate into your existing operations rather than working as a traditional outsourced vendor.

  • 100% full-time ACX Compliance employees — no contractors
  • Dedicated teams aligned with your workflows and operating procedures
  • Clients can interview and select key team members assigned to their engagement
  • Flexible team structures designed to scale with operational demand

Compliance-First Delivery

Every onboarding engagement is built around clearly defined compliance controls, procedures and regulatory requirements.

  • Specialists trained in crypto compliance and customer onboarding requirements
  • KYC, KYB and Enhanced Due Diligence (EDD) procedures aligned with client policies
  • Risk-based customer classification and escalation
  • Defined quality assurance and operational controls
  • Regulatory requirements incorporated into day-to-day delivery

Crypto & Digital Asset Expertise

Our teams understand the risks and operational complexities specific to digital asset businesses.

  • Custodial and non-custodial wallet structures
  • Source of Funds (SoF) and Source of Wealth (SoW) reviews
  • High-risk customer and counterparty assessment
  • Wallet activity and blockchain exposure analysis
  • Risk-based escalation of complex onboarding cases

Onboarding Technology Expertise

Our specialists work within your existing KYC, KYB and identity verification technology stack, including platforms such as Jumio, Sumsub and other leading onboarding solutions.

  • Identity and document verification
  • Watchlist and sanctions screening
  • Customer risk assessment
  • Case review and escalation
  • Workflow and remediation management

2,700,000+ KYC Backlog Tickets Resolved for a Tier-1 Wallet

Cleared over 2.7 million KYC backlog tickets within weeks, including flagged accounts and pending verification cases, for a global trading platform.

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Our Managed Service Delivery Process

ACX Compliance manages every stage from scope to deployment and optimisation, backed by proven crypto and TradFi expertise.

Define

  • Align policies, guidelines and operational requirements
  • Review training, workflows and service expectations
  • Design the team structure, with client interviews for key roles

Onboard

  • Configure client-specific policies and operating guidelines
  • Deliver joint training and establish evaluation criteria
  • Prepare the dedicated team for launch within two weeks

Deploy

  • Monitor performance against agreed targets and KPIs
  • Provide regular team feedback and performance management
  • Maintain quality control, oversight and reporting

Optimise

  • Conduct regular performance reviews and reporting
  • Recommend policy, process and technology improvements
  • Provide ongoing training based on industry and regulatory developments

Frequently Asked Questions (FAQs)

What customer onboarding services does ACX Compliance provide?
ACX Compliance provides managed customer onboarding services covering KYC, KYB, Enhanced Due Diligence (EDD), identity verification, customer risk assessment and case remediation for digital asset businesses.
How quickly can ACX Compliance deploy a dedicated customer onboarding team?
ACX Compliance can launch a dedicated onboarding team in as little as two weeks, subject to the agreed scope, client requirements, training, system access and operational readiness.
Can ACX Compliance work with our existing KYC and onboarding technology?
Yes. Our teams are designed to work within each client's existing technology stack, workflows and operating procedures. Our specialists have practical experience with identity verification and onboarding platforms, including Jumio, Sumsub, Persona and other industry solutions.
Can ACX Compliance support both KYC and KYB onboarding?
Yes. ACX Compliance supports both individual customer onboarding (KYC) and business onboarding (KYB), including identity and document verification, customer risk assessment, due diligence and escalation of higher-risk cases.
Does ACX Compliance provide Enhanced Due Diligence (EDD) support?
Yes. Our onboarding teams support Enhanced Due Diligence for higher-risk customers and cases, including additional verification, Source of Funds (SoF) and Source of Wealth (SoW) reviews, risk assessment and escalation in accordance with client policies and procedures.
Can ACX Compliance support onboarding remediation and existing customer reviews?
Yes. ACX Compliance can support remediation programmes for existing customer files, including reviewing KYC/KYB information, identifying missing or outdated documentation and completing required reviews in line with the client's policies and risk framework.
How does ACX Compliance integrate with our existing compliance team?
Our dedicated specialists operate as an extension of the client's compliance and operations teams. We align with your policies, procedures, technology and service requirements, and clients can interview key ACX Compliance team members before final assignment.
How does ACX Compliance manage quality and performance?
Customer onboarding engagements are managed against agreed service levels and performance requirements. ACX Compliance monitors KPIs and SLAs, conducts quality assurance reviews, provides regular performance reporting and identifies opportunities for process and operational improvement.
Can the onboarding team scale as our customer volumes change?
Yes. The managed service model is designed to provide flexible resource scaling as onboarding volumes and operational requirements change. Team structure and capacity can be adjusted based on the agreed service requirements.
How does ACX Compliance protect sensitive KYC and customer data?
Customer onboarding operations are delivered through secure, controlled environments with access based on client and project assignments. ACX Compliance maintains information security and privacy management controls supported by ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certifications.

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